Booking & Availability 

How do I book a taxi with CWRC Taxis?

You can book in whichever way is easiest for you. You can call our team during office hours or request a booking online through our website or CWRC App.

For pre-booked journeys, we recommend booking as early as possible, particularly for important or time-sensitive journeys.

Can I pre-book a taxi for any time of day or night?

Yes. Although our office isn't staffed 24 hours a day, journeys can be pre-booked for any time, including early mornings, late nights and weekends.

We recommend booking well in advance for journeys outside our normal office hours so that we can arrange a driver for you.
 

Is my booking confirmed as soon as I submit it online?

Not necessarily. Online bookings may initially be treated as a booking request while we check availability and allocate a suitable driver or vehicle.
Please check the booking confirmation and updates you receive through the App, email or text message. 
 

How far in advance should I book?

As early as you can.

For airport transfers, weekends, weddings, events, early mornings and other important journeys, we recommend booking at least 24–48 hours ahead where possible.

Some customers book weeks or even months in advance, particularly when they require a specific type of vehicle or multiple vehicles.

We will always try to accommodate shorter-notice bookings, but availability cannot be guaranteed.
 

Can I book through the CWRC App or Web Booker?

Yes. Our App and Web Booker allow you to request journeys online, including when our office team is unavailable.

If a CWRC driver isn't available, some bookings may be offered to one of our selected licensed partner operators through our transport network. This helps us find you transport rather than simply declining your journey.

Prepaid bookings work differently. Due to limitations within our third-party booking system, prepaid bookings cannot currently be transferred to another operator through the transport network and therefore depend on CWRC driver availability.

Our online booking facilities remain available when our office is closed, but this does not mean our office is staffed or that a member of our team will be available to contact you immediately.

For important, time-sensitive or accessibility-related journeys, we strongly recommend booking in advance and speaking to us directly.
 

Will my taxi always be a CWRC vehicle?

Not necessarily.

We will always aim to allocate one of our own CWRC drivers. However, at busy times, outside our office hours or when our own drivers are unavailable, eligible bookings may be offered to one of our selected licensed partner operators.

If this happens, the vehicle and driver arriving may therefore be from another taxi or private hire company.

Our partner operators are fully licensed companies, and their drivers and vehicles are required to meet the relevant licensing and regulatory requirements.

If you specifically require a CWRC vehicle or driver, please contact our office and pre-book as early as possible so we can confirm availability.
 

Is CWRC Taxis an independent company?

Yes and proud of it. CWRC Taxis is a fully independent, Experienced, Family run, locally operated taxi and private hire company.

We are not owned or operated by any of our partner taxi companies.

We do work alongside a number of other licensed operators through our transport network. This allows us to support one another with journeys when appropriate and helps provide greater availability for our customers.

On occasions, this may mean that a booking made with CWRC is completed by one of our licensed partner operators. This does not mean that the other company owns or operates CWRC.

CWRC remains independently managed and operated under our own name and brand.
 

What happens if CWRC is fully booked?

If we don't have one of our own drivers available, we may be able to offer your journey to one of our selected licensed partner operators through our transport network.

This is subject to availability and does not guarantee that another operator will be available.

Prepaid online bookings cannot currently be transferred to another operator through our transport network.

If you're booking at short notice, particularly outside our office opening hours, please check the confirmation and booking updates you receive. If no driver is available and our office is closed, there may not be a member of our team available to contact you immediately.

For important or time-sensitive journeys, we always recommend pre-booking in advance.
 

What happens when I prepay for an online booking?

When you choose to prepay for a journey through our App or Web Booker, your card will normally be pre-authorised for the booking amount.

This means your bank may temporarily reserve or hold the money on your card. The money has not necessarily been paid to CWRC at this stage. Additionally sometimes the amount your bank puts on hold can more then the journey fare, If we complete your journey, the correct fare is then processed and paid to us.

If we're unable to cover your booking, or the booking is cancelled before the payment is taken, the authorisation is released and the money will become available to you again.

The time this takes can vary depending on your bank or card provider. Once the authorisation has been released, the time taken for the funds to become available is controlled by your bank rather than CWRC.

Please also be aware that prepaid bookings cannot currently be transferred to another operator through our partner transport network.
 

What are your office opening hours? 

Our current customer service office opening hours are:

Monday–Thursday: 09:00–17:00
Friday: 09:00–00:00
Saturday: 09:00–00:00
Sunday: 09:00–17:00

Our vehicles can operate outside these hours for pre-booked journeys; however, our customer service office is not staffed 24 hours a day.

You can still use our App and Web Booker when the office is closed, but please remember that there may not be a member of our team available to review or respond to your booking immediately.

If you leave us a voicemail outside office hours, we'll respond when our team is next available.

Please don't rely on a voicemail as confirmation of a booking.

For journeys required outside our office hours, particularly early mornings or late at night, we strongly recommend pre-booking in advance so that we can confirm availability, provide you with driver details and arrange your journey correctly.
 

What happens if there's heavy traffic or my driver is delayed?

Traffic, road closures and unexpected delays can occasionally affect pickup times.

We'll always do our best to keep you informed if we become aware of a significant delay.

For airports, trains, medical appointments and other time-sensitive journeys, we recommend allowing some additional travel time when booking.
 

Do you offer door-to-door taxi services?

Yes. We collect you from your chosen pickup point and take you directly to your destination.

There may occasionally be locations where parking, access restrictions or safety considerations prevent us from stopping directly outside. In these circumstances, we'll get you as close as we safely and legally can.
 

Which areas do you cover?

Our core area includes Wimborne Minster, Colehill, Ferndown, Verwood, West Moors and surrounding areas across East Dorset.

We also undertake journeys further afield, including Poole, Bournemouth, Ringwood, Cranborne and Blandford, subject to availability.

If you're unsure whether we can cover your journey, please contact us and we'll be happy to check.
 

Can I request a specific driver or vehicle?

Yes, you're welcome to ask.

For regular journeys such as school transport, medical appointments or work travel, we'll do our best to provide consistency.

We can't always guarantee a particular driver, but where possible we'll take your preferences and requirements into account.
 

 Airport & Station Transfers 
 

Do you offer airport transfers from Wimborne and East Dorset?

Yes, airport transfers are one of our most common bookings. We can collect from Wimborne, Ferndown, West moors, Verwood and across East Dorset and take you to your chosen airport, or collect you on your return.
 

Which airports do you cover?

We cover all the main airports including Heathrow, Gatwick, Southampton, Bournemouth and Bristol (plus others). If it’s an airport, chances are we go there.

How does flight tracking work for airport pickups?

If you give us your flight number, we can monitor arrival times so we’re not relying purely on the scheduled landing time. It helps us time your pickup better.

What happens if my flight is delayed?

If we have your flight number and booking details, we’ll adjust as best we can around delays. If there are major changes, we will try to adjust if possible and we may contact you to confirm the new pickup plan. see our airport transfers page for more details

Can you help with luggage and child equipment (pushchairs, car seats, etc.)?

Yes, we’re happy to help with luggage, and we can carry pushchairs and travel equipment. The main thing is: please tell us in advance how much luggage you have, and whether you’ll have bulky items, so we can send the right vehicle.

Do you provide station transfers?

Yes. We do station transfers to and from places like Bournemouth, Poole, Southampton, Salisbury and other nearby stations. Just tell us your train time and we’ll plan around it.
 

Do you do drop offs to coach stops or coach stations?

Yes, we do. We can drop you off at local coach stops and major coach stations, including for National Express and other coach services. Pre-booking is recommended, especially for early-morning or peak-time departures.

 Vehicles, Groups & Accessibility 

Do you have 6–8 seater taxis available in Wimborne / East Dorset?

Yes, we can provide larger vehicles for group travel (subject to availability). Because these are in higher demand, we recommend booking as early as

possible.

Can I book transport for weddings, events, and group travel in Dorset?

Absolutely. We cover weddings, corporate events, race days, nights out, and group travel. If you need multiple vehicles or a shuttle-style setup, we can help plan it.

Do you offer wheelchair accessible taxis (WAV) in East Dorset?

Yes. We do offer wheelchair-accessible transport across East Dorset. If you need a WAV vehicle, please tell us when booking and we’ll confirm availability. We’ll always do our best to allocate the correct vehicle and a suitable driver for your journey..

How do wheelchair accessible taxis work and what do I need to tell you when booking?

When booking, let us know:

• Whether the passenger will remain in the wheelchair or transfer to a seat

• The type/size of wheelchair (manual or powered)

• Any additional needs (carer travelling, extra time needed, etc.)

That helps us send the right WAV vehicle and allow enough time for safe loading.
For more information check out our Important Saftey & Assistance Information on our wheelchair accessible page.

Can you transport mobility scooters or folding wheelchairs?

Often yes, depending on the size and the vehicle assigned. If it folds, that’s usually easier, just tell us what you’re travelling with so we can confirm the best vehicle. please note you are not able to sit on a mobility scooter whilst travelling in the vehicle for your own safety.
 

Do you provide child seats or booster seats?

Unfortunately no, we are unable to provide child seats but you are welcome to use your own seat, please note you would need to fit this inside our vehicles yourself to ensure your little ones are safe and secure. 
 

Are your drivers DBS checked and licensed?

All our drivers are properly licensed and DBS checked in line with our local licensing authorities policies.  
 

Are any of your drivers first-aid trained?

Our drivers have regular basic first-aid training done along side Dorset council. This is done in line with our local licensing authorities policies.

Are any of your drivers trained in safeguarding?
Yes, all of our drivers have regular safeguarding training up to Dorset councils standards. This is done in line with our local licensing authorities policies.
 

 Families, Schools & Vulnerable Passengers 
 

Do you provide school runs and contracted transport in East Dorset?

Yes, we provide school runs and contract transport in East Dorset (including regular, term-time arrangements).
 

Can you support passengers with additional needs or vulnerable customers?

Yes. We regularly support customers who may need extra patience, clear communication, or a little more time. Just tell us what’s needed when booking so we can plan properly.
 

Can you keep the same driver for regular school or care bookings?

Where possible, yes, especially for ongoing bookings where consistency matters. We can’t promise it 100% every time, as sometimes drivers are sick or go on holiday but we’ll always try to keep things familiar and reliable.
 

What safeguarding and safety procedures do you have in place?

Safety is central to what we do. We operate with licensed drivers, who receive safeguarding training and regular refresher training, we also have clear booking records, and internal processes designed to support safe and reliable journeys. If you have a specific safeguarding requirement (school, care, supported travel), talk to us and we’ll explain exactly how we handle it.
 

 Changes, Cancellations & Waiting 

Can I change or cancel my booking?

Yes. If you need to change or cancel, just let us know as soon as possible so we can update your booking and free up the vehicle for someone else.

What if my plans change last minute?

We understand plans can change. Contact us as soon as you can and we’ll do our best to accommodate the change, subject to availability.

What happens if I’m not ready at pickup time?

If the driver arrives and you’re not ready, they can usually wait a short amount of time, but if it becomes a longer delay this may affect other bookings so we may need to leave and come back later. If you’re running late, give us a quick call so we can manage it sensibly.

Do you wait, and is there a waiting charge?

We can wait where needed, but waiting time may be chargeable depending on how long the driver is held. We’ll always be fair and if you think there may be a delay, it’s best to tell us in advance as we may have other runs booked in.

What if I can’t find my driver at the pickup location?

Call us straight away. We’ll help you locate the driver, confirm the pickup spot, and get you connected quickly.

 Payments & Accounts 
 

What payment methods do you accept?

We accept all common payment methods, including cash, card, and contactless.

Can I pay in advance for an airport transfer?

Yes, pre-payment is usually possible, especially for airport transfers and pre-booked travel. Just ask when booking.

Do you offer monthly invoicing for private customers?

Yes, we offer private customer accounts where you can receive one monthly invoice (subject to approval).

Do you offer business accounts and credit terms?

Yes, we offer business accounts and invoicing options. Credit terms depend on the account setup and approval.

How do I set up an account with CWRC Taxis?

Simply contact our team and tell us what type of account you need (private or business). We’ll confirm the setup process, invoicing preferences, and any approval details.

 Trust, Reviews & Company Info 

What makes CWRC Taxis different from other taxi companies in Wimborne?

We focus on being reliable, professional, and easy to deal with. We’re a local company, we take bookings seriously, and we aim to provide the kind of service you’d feel happy recommending to family and friends.

Are you a local, family-run taxi company in Dorset?

Yes, we’re a local, family-run taxi and private hire operator serving Wimborne and East Dorset.

How long have CWRC Taxis been operating in Wimborne / East Dorset?

We’ve been serving the local area for over 20+ years. the company was first established in 2003.

Where can I read reviews for CWRC Taxis?

You can find customer reviews on platforms like Google or Yell which gathers all of our reviews from across the web. We’re always proud when customers take a minute to share their experience with us.

How do I contact your office during opening hours?

You can contact our office by phone during our published office hours. If you’re unsure of the hours, check our Contact page, it’s kept up to date.

Do you provide 24/7 bookings even when the office is closed?

We can accept pre-booked journeys for any time, even outside office hours. Our office team isn’t always available overnight, so for late-night travel we recommend booking ahead so everything is confirmed in advance, we can provide you with your drivers number incase you need to contact us for any reason.