Booking & Availability 
 

How do I book a taxi with CWRC Taxis?

You can book in whatever way’s easiest for you: call our team during office hours, or request a booking online via our website/app. If it’s a pre-booked journey, we’ll confirm everything with you once it’s been checked and allocated.
 

Can I pre-book a taxi for any time of day or night?

Yes. You can pre-book for any time, including early mornings, late nights, and weekends. The key is booking in advance, especially for peak times.
 

Is my booking confirmed as soon as I submit it online?

Not instantly, no. Online bookings are treated as a booking request until we’ve reviewed it and allocated a driver/vehicle. Once that’s done, we can confirm your booking.
 

How far in advance should I book for early mornings, weekends, or events?

As early as you can, ideally. We can take bookings well in advance, for airport runs, weekends, weddings, and busy periods, we recommend booking at least 24–48 hours ahead (more if you can) as some people book up months in advance. For big events or multiple vehicles, the earlier the better.
 

Do you offer door-to-door taxi services in Wimborne and the surrounding areas?

Yes, we’re a door-to-door service. We pick you up from your chosen address and take you directly where you need to go. Parking & Safety limitations may apply, but we will get you as close to the door as we possible can if its safe and legal to do so 
 

Which areas in Dorset do you cover?

Our main core area covers Wimborne Minster, Colehill, Ferndown, Verwood, West Moors and surrounding areas across East Dorset. however we will go slightly further out into Poole, Bournemouth, Ringwood, Cranborne & Blandford if its cost effective for us to do so. If you’re not sure whether we cover your location, just ask, we usually do.
 

Can I request a specific driver or vehicle for regular bookings?

If you’ve got a regular journey (school run, medical appointment, work commute), we’ll always do our best to keep it consistent. While we can’t guarantee the same driver every time, we can often make continuity happen where possible, especially for ongoing bookings.
 

What happens if you’re fully booked or there’s heavy traffic?

If we’re fully booked, we’ll tell you straight away and offer the nearest alternative we can. If traffic is heavy, we’ll still get to you as quickly as possible and we always recommend allowing extra time for airports, trains, and important appointments.
 

 Pricing & Quotes 
 

How much does a taxi cost in Wimborne / East Dorset?

Prices depend on distance, time of day, and the type of vehicle needed. The quickest way is to contact us for a quote, we’ll give you a clear price based on your journey.
 

Can I get a fixed price quote before I travel?

Yes, for many journeys (especially airport and longer-distance travel) we can provide a fixed price quote in advance, so you know what you’re paying.
 

Do you charge extra for late-night pickups, bank holidays, or waiting time?

Some journeys may cost more at peak times (late nights, bank holidays, Sundays), and waiting time can apply if the driver is held up beyond the agreed pickup time. If any extras apply, we’ll explain it clearly when quoting.
 

Are parking charges, airport drop-off fees, or tolls included in the price?

Yes, for airports especially, there are drop-off / parking charges set by the airport. We include that in our pricing upfront so there are no surprises, the only reason there may ever be an additional charge is if for some reason you get really held up and we have to stay in the parking area for longer but we aim for this not to happen so we can keep your fare to a minimum. 
 

Do you offer account services for regular customers or businesses?

Yes, we offer account options for regular customers and businesses (subject to approval). It’s a handy option if you want simpler monthly invoicing. Its great if your looking after elderly parents finances, helping to keep them moving whilst being safe and secure.
 

Do you provide receipts or VAT invoices?

Yes. We can provide receipts, and where applicable we can issue VAT invoices. Just let us know when you book (or after your journey) and we’ll sort it.
 

 Airport & Station Transfers 
 

Do you offer airport transfers from Wimborne and East Dorset?

Yes, airport transfers are one of our most common bookings. We can collect from Wimborne, Ferndown, West moors, Verwood and across East Dorset and take you to your chosen airport, or collect you on your return.
 

Which airports do you cover?

We cover all the main airports including Heathrow, Gatwick, Southampton, Bournemouth and Bristol (plus others). If it’s an airport, chances are we go there.

How does flight tracking work for airport pickups?

If you give us your flight number, we can monitor arrival times so we’re not relying purely on the scheduled landing time. It helps us time your pickup better.

What happens if my flight is delayed?

If we have your flight number and booking details, we’ll adjust as best we can around delays. If there are major changes, we will try to adjust if possible and we may contact you to confirm the new pickup plan. see our airport transfers page for more details

Can you help with luggage and child equipment (pushchairs, car seats, etc.)?

Yes, we’re happy to help with luggage, and we can carry pushchairs and travel equipment. The main thing is: please tell us in advance how much luggage you have, and whether you’ll have bulky items, so we can send the right vehicle.

Do you provide station transfers (e.g., Bournemouth, Poole, Southampton, etc.)?

Yes. We do station transfers to and from places like Bournemouth, Poole, Southampton and other nearby stations. Just tell us your train time and we’ll plan around it.

 Vehicles, Groups & Accessibility 

Do you have 6–8 seater taxis available in Wimborne / East Dorset?

Yes, we can provide larger vehicles for group travel (subject to availability). Because these are in higher demand, we recommend booking as early as

possible.

Can I book transport for weddings, events, and group travel in Dorset?

Absolutely. We cover weddings, corporate events, race days, nights out, and group travel. If you need multiple vehicles or a shuttle-style setup, we can help plan it.

Do you offer wheelchair accessible taxis (WAV) in East Dorset?

If you require wheelchair-accessible transport, please tell us when booking and we’ll advise availability. We’ll always do our best to allocate the correct vehicle and driver.

How do wheelchair accessible taxis work and what do I need to tell you when booking?

When booking, let us know:

• Whether the passenger will remain in the wheelchair or transfer to a seat

• The type/size of wheelchair (manual or powered)

• Any additional needs (carer travelling, extra time needed, etc.)

That helps us send the right WAV vehicle and allow enough time for safe loading.
For more information check out our Important Saftey & Assistance Information on our wheelchair accessible page.

Can you transport mobility scooters or folding wheelchairs?

Often yes, depending on the size and the vehicle assigned. If it folds, that’s usually easier, just tell us what you’re travelling with so we can confirm the best vehicle. please note you are not able to sit on a mobility scooter whilst travelling in the vehicle for your own safety.
 

Do you provide child seats or booster seats?

unfortunately no, we are unable to provide child seats but you are welcome to use your own seat, please note you would need to fit this inside our vehicles yourself to ensure your little ones are safe and secure. 
 

Are your drivers DBS checked and licensed?

All our drivers are properly licensed and DBS checked with our local licensing authority. 
 

Are any of your drivers first-aid trained?

Our drivers have basic first-aid training done along side Dorset council. 
 

 Families, Schools & Vulnerable Passengers 
 

Do you provide school runs and contracted transport in East Dorset?

Yes, we provide school runs and contract transport in East Dorset (including regular, term-time arrangements).
 

Can you support passengers with additional needs or vulnerable customers?

Yes. We regularly support customers who may need extra patience, clear communication, or a little more time. Just tell us what’s needed when booking so we can plan properly.
 

Can you keep the same driver for regular school or care bookings?

Where possible, yes, especially for ongoing bookings where consistency matters. We can’t promise it 100% every time, as sometimes drivers are sick or go on holiday but we’ll always try to keep things familiar and reliable.
 

What safeguarding and safety procedures do you have in place?

Safety is central to what we do. We operate with licensed drivers, who receive safeguarding training and regular refresher training, we also have clear booking records, and internal processes designed to support safe and reliable journeys. If you have a specific safeguarding requirement (school, care, supported travel), talk to us and we’ll explain exactly how we handle it.
 

 Changes, Cancellations & Waiting 

Can I change or cancel my booking?

Yes. If you need to change or cancel, just let us know as soon as possible so we can update your booking and free up the vehicle for someone else.

What if my plans change last minute?

We understand plans can change. Contact us as soon as you can and we’ll do our best to accommodate the change, subject to availability.

What happens if I’m not ready at pickup time?

If the driver arrives and you’re not ready, they can usually wait a short time, but if it becomes a longer delay it may affect other bookings and a waiting charge may apply. If you’re running late, give us a quick call so we can manage it sensibly.

Do you wait, and is there a waiting charge?

We can wait where needed, but waiting time may be chargeable depending on how long the driver is held. We’ll always be fair and if you think there may be a delay, it’s best to tell us in advance as we may have other runs booked in.

What if I can’t find my driver at the pickup location?

Call us straight away. We’ll help you locate the driver, confirm the pickup spot, and get you connected quickly.

 Payments & Accounts 
 

What payment methods do you accept (card, cash, Apple Pay/Google Pay)?

We accept common payment methods, including card and cash. If you need a specific payment type like Apple Pay/Google Pay, just ask when booking and we’ll confirm what’s available for your journey.

Can I pay in advance for an airport transfer?

Yes, pre-payment is usually possible, especially for airport transfers and pre-booked travel. Just ask when booking.

Do you offer monthly invoicing for private customers?

Yes, we offer private customer accounts where you can receive one monthly invoice (subject to approval).

Do you offer business accounts and credit terms?

Yes, we offer business accounts and invoicing options. Credit terms depend on the account setup and approval.

How do I set up an account with CWRC Taxis?

Simply contact our team and tell us what type of account you need (private or business). We’ll confirm the setup process, invoicing preferences, and any approval details.

 Trust, Reviews & Company Info 

What makes CWRC Taxis different from other taxi companies in Wimborne?

We focus on being reliable, professional, and easy to deal with. We’re a local company, we take bookings seriously, and we aim to provide the kind of service you’d feel happy recommending to family and friends.

Are you a local, family-run taxi company in Dorset?

Yes, we’re a local, family-run taxi and private hire operator serving Wimborne and East Dorset.

How long have CWRC Taxis been operating in Wimborne / East Dorset?

We’ve been serving the local area for over 20+ years. the company was first established in 2003.

Where can I read reviews for CWRC Taxis?

You can find customer reviews on platforms like Google or Yell which gathers all of our reviews from across the web. We’re always proud when customers take a minute to share their experience with us.

How do I contact your office during opening hours?

You can contact our office by phone during our published office hours. If you’re unsure of the hours, check our Contact page, it’s kept up to date.

Do you provide 24/7 bookings even when the office is closed?

We can accept pre-booked journeys for any time, even outside office hours. Our office team isn’t always available overnight, so for late-night travel we recommend booking ahead so everything is confirmed in advance, we can provide you with your drivers number incase you need to contact us for any reason.